Chel0689
Texas
New Member
Joined: 02/26/2023
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Hi there,
We just started our journey from Jacksonville, FL to Austin,TX and have had to call GoodSam twice so far for roadside assistance for our tires. The first instance was after about 3hours on the road and our tire pressure app was going crazy alerting me to a leak in back left tire and low pressure. We pulled into a rest area and saw a puncture hol in tire called and GoodSam sent someone out to change it for us. Second instance we end up with a nail in our back right tire that was also leaking air but we don't have a spare now due to the previous tire issue. When we talked with goodsamband explained both situations and that we would need a tire the first agent said tire replacement would be covered completely and not to worry. We were called by a dispatch person to verify our location and he quoted a high price I wasn't expecting to hear and said they couldn't send someone without paying. We paid because we are literally stuck and desperate but I'm completely lost and confused at what is going on as when we originally signed up when we got our RV as well as when I've talked on the phone and through chat that tire replacement was 100%covered aside from miscellaneous with the membership we have. Goodsam isn't much help because I get assured then transferred and the second person seems clueless. Has anyone else had this issue happen? Where you able to get reimbursed? When we bought our RV we had to pay extra for the Goodsam membership through the dealership and ended up getting the Dealer Platinum+ if that makes a difference. Any help, suggestions, advice is greatly appreciated!
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LadyRVer
Florida
Senior Member
Joined: 09/04/2007
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GS ERS did not pay for my tire when I had to have a new one on my fifth-wheel. I had to pay upfront for a tire and GS supplier delivered the tire along with providing the service of putting it on the fifth-wheel. I did not have their Tire plan/road hazard. Only the ERS. Also, on a motorhome, I had to have a new tire and the same thing happened. I paid up front, GS supplier brought the tire, mounted it on the wheel and installed it on the motorhome. Again, the labor was free, I paid for the tire.
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toedtoes
California
Senior Member
Joined: 05/17/2014
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Most roadside assistance won't pay for a new tire (or battery, etc).
They will cover the labor and will change a tire with an existing spare at no cost. But if you need a new tire, you have to pay for the actual tire - they aren't going to give it to you for free.
And some shops will overcharge for that tire because you are stuck and can't shop around for a better deal.
1975 American Clipper RV with Dodge 360 (photo in profile)
1998 American Clipper Fold n Roll Folding Trailer
Both born in Morgan Hill, CA to Irv Perch (Daddy of the Aristocrat trailers)
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Scottiemom
Florida
Senior Member
Joined: 09/09/2003
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If you're in Florida, best to try Boulevard Tire first. They can dispatch a truck to change your tire. They have multiple locations. Their service guys can change out all the tires on an 18-wheeler. If you need a tire as well, they won't **** you on the cost. Also in Florida, on the intersates call *FHP and they will dispatch a road ranger who can change your tire.
We learned this the hard way.
Road service will generally not cover the tire. They cover the service csll and labor. That said, Boulevard Tire will not work with your road service. They say they have been burned by them too many times, but the cost to swap a tire was $75. That was a few years ago, but I'm sure they are still reasonable. A real "stand up" company. We would have saved $300 and 6 hours if we had called them first.
Dale
Dale Pace
Widow of Terry (Teacher's Pet)
Traveling with Brendon, my Scottish Terrier
2022 Honda Odyssey
2011 Mazda Miata MX-5
2021 Coach House Platinum III 250DT
Fulltimed for 15 years, now living in Florida
http://www.skoolzoutforever.blogspot.com/
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Good Sam Care Team
Everywhere
Administrator
Joined: 09/12/2012
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Hello Chel0689,
Thank you for your time and post.
FLAT TIRE SERVICE
A service technician will replace a flat tire with an eligible vehicle’s inflated spare, if possible, or we will tow the vehicle to the nearest professional service center. On occasion and whenever possible, we will make arrangements for the Member or
Associate to purchase a tire(s) for delivery to the disablement scene. In these cases Good Sam Platinum+ Roadside Assistance will pay for delivery of the tire only, Member is responsible for all additional costs including cost of tire(s), mounting, balancing, other parts or labor, tax and any other fees. Note: This benefit does not include seasonal tire changes. Member or Associate is responsible for all parts and labor.
Please let us know if we can be of further assistance.
Thank you,
Good Sam Customer Care Team
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